First AppleCare Experience
I was a bit skeptical about buying an iMac for a desktop solution. The machine itself is a sealed unit… there is no “diving in” and “resolving the issue” like a desktop PC, or average white box. Very much a laptop style machine- I mean, it uses SO-DIMM Ram… the iMac has only one external screw on the entire chassis.
That being said - I felt it important that I drop the extra dough, and go for the AppleCare extended warranty. It was an extra $200 on top of the price of the iMac, but it did extend the warranty up to three years:
Even though I wasn’t executing AppleCare at this point (I was still within 365 days of my purchase) - I had the need to use their services to resolve an iMac related issue I was having. My keyboard squeaked… chalkboard style.
I gave them a call on Thursday afternoon, spoke to a very nice gentleman on the phone - He received my iMac Serial Number, I told him my problem, he asked for my address - all set. I did however, have to provide them with my credit card number; apparently if you don’t send the defective part back, they will charge your credit card (pretty standard, at least when I worked with IBM and HP).
The keyboard came on Monday morning at 9:15AM via DHL in a nicely appointed box. The keyboard was accompanied by a well written set of directions in both English and French - as well as return labels for UPS ground.
Overall - AppleCare has been good to me so far. I think this is the beginning of a beautiful friendship.
